1. Agreement to these terms
These Terms of Service (“Terms”) are an agreement between you and Tennon Marketing (“Tennon Marketing,” “we,” “us”). They apply to your use of this website and to any services we provide. By using the site or signing up for services, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it. If a signed proposal, order form or statement of work conflicts with these Terms, the signed document controls.

2. About Tennon Marketing
Tennon Marketing is a marketing agency. Nothing on our site or in our services is legal, tax or financial advice.

3. Our services
We provide paid advertising (including Google and Meta campaigns), search engine optimization (SEO), website builds and landing pages, automations, and CRM builds, including GoHighLevel workflows. The exact services, timeline and price for each client are described in that client’s plan, proposal or statement of work (“Plan”). We may improve or change how we deliver services as long as we don’t materially reduce what your Plan includes.

4. Fees and payment

Setup fee. Some Plans include a one-time setup fee, due before work begins.

Subscription. Monthly fees are billed in advance and renew automatically each month until cancelled.

Third-party costs. Unless your Plan says otherwise, you are responsible for your own software subscriptions (including your CRM), advertising spend, phone numbers, messaging and carrier fees, and other third-party costs.

Late payment. If a payment fails or is late, we may pause services until your account is current.

5. Your responsibilities

Give us accurate information and the access we need to your accounts and tools.

Review and approve the ads, messages, copy, scripts and automations we build before they go live, and tell us promptly about any changes.

Make sure you have the legal right to contact every lead and contact you load into or connect to your systems.

Follow all laws, rules and platform policies that apply to your business, including advertising and privacy laws.

Keep your account logins secure and tell us right away about any unauthorized access.

6. Messaging and calling compliance
Texting and calling consumers is regulated by laws such as the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and texting laws, and phone carrier rules for business texting (such as A2P 10DLC registration). You are responsible for getting and keeping any consent these laws require before we contact your leads on your behalf, and for honoring do-not-call requests. We build opt-out handling (such as replies of STOP) into the systems we set up and will help with carrier registration, but you remain responsible for your own compliance.

7. Your data
You own your contacts, leads, customer records and other data in your systems (“Client Data”). You give us permission to access and use Client Data only to provide and improve our services for you, as described in our Privacy Policy. We do not sell Client Data or use it to market to your contacts for ourselves. When our services end, your Client Data stays in your account.

8. Intellectual property
Once you have paid for them, you may use the ads, copy, websites, messages and automations we build for your business for as long as you like, including after our services end. We keep ownership of our own templates, methods, know-how and tools, and we may reuse general (non-confidential) know-how for other clients. The content and design of this website belong to Tennon Marketing and may not be copied without permission.

9. Third-party services
Our services rely on third-party platforms such as ad networks (Google, Meta), CRMs, search engines, hosting providers, phone carriers, messaging providers and calendars. We don’t control those platforms and aren’t responsible for their outages, changes, fees, ad account decisions, message filtering or policies. Your use of them is governed by their own terms.

10. No guaranteed results
We work hard to grow your traffic, leads and sales, but we cannot guarantee any number of leads, customers, rankings, conversions or other results. Any examples, case studies or timeframes on our site are illustrations, not promises.

11. Disclaimers
Except as expressly stated in your Plan, our site and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t promise that our services will be uninterrupted or error-free.

12. Limitation of liability
To the fullest extent allowed by law, Tennon Marketing will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or lost business opportunities. Our total liability for any claim related to our site or services is limited to the amount you paid us in the three (3) months before the event giving rise to the claim. Some laws don’t allow these limits, so they may not apply to you.

13. Indemnification
You agree to defend and hold Tennon Marketing harmless from claims, fines and costs (including reasonable attorneys’ fees) that arise from your Client Data, the messages and ads you approved, your failure to get required consent, or your violation of these Terms or any law.

14. Cancellation and termination
You may cancel your subscription by giving written notice to [email protected] as described in your Plan. Fees already paid are non-refundable unless your Plan says otherwise. We may suspend or end services if you don’t pay, if you break these Terms, or if continuing would expose us to legal risk. When services end, we will stop running automations on your behalf and remove our access to your systems.

15. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Before filing any claim, both sides agree to try to resolve the dispute informally for at least 30 days. Any dispute that isn’t resolved will be handled in the state or federal courts of California, unless your Plan provides otherwise.

16. General terms
We may update these Terms from time to time by posting a new version here and changing the “Last updated” date. If a change is significant, we will give you reasonable notice. If any part of these Terms is found unenforceable, the rest stays in effect. You may not transfer your rights under these Terms without our written consent. These Terms, your Plan and our Privacy Policy are the entire agreement between us about their subject.

17. Contact us
Tennon Marketing
1160 Pecan St, Brawley, CA 92227, United States
Email: [email protected]